Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. You will be contacted if there is a significant delay.
Domestic Shipping (Australia)
We ship from Australia using trusted carriers such as Australia Post.
Estimated Delivery Times:
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Standard Shipping: 3–8 business days
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Express Shipping: 1–4 business days
Shipping Rates:
Shipping rates are calculated at checkout based on your location and the selected shipping method.
International Shipping
Na’im Apparel ships worldwide. Delivery times vary depending on destination and customs processing.
Estimated Delivery Times:
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Standard International: 7–21 business days
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Express International: 3–10 business days
Customs, Duties, and Taxes:
International customers are responsible for any customs fees, duties, or taxes charged by their country. Na’im Apparel is not responsible for delays caused by customs.
Order Tracking
Once your order has shipped, a confirmation email with tracking information will be sent to you.
Tracking updates may take 24–48 hours to appear.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Na’im Apparel is not responsible for orders shipped to incorrectly entered addresses.
Lost, Damaged, or Delayed Packages
While we work with reliable carriers, shipping issues can occasionally occur.
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If your package arrives damaged, please contact us within 48 hours with photos.
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If your package is lost or significantly delayed, reach out to us and we will assist with a carrier investigation.
Local Pickup (Women Only)
Local pickup is available in Sydney, 2766 by appointment. Contact our Whatsapp Store using details below to arrange pickup.
Contact Us
If you have any questions about your shipment, please contact us at:
Email: info.naimapparel@gmail.com
Phone: 0410031097